Shipping Policy

Shipping Policy

WANT TO KNOW MORE ABOUT OUR SHIPPING TIMES?

Here at FreshSmile we strive to give our customers quick shipping times and immaculate customer service, as we believe that is the most important thing for any online-based company.

Our shipping can generally be separated into two parts:

PROCESSING TIME:

Our processing time consists of order verification, product tailoring, product quality check, and packaging. Due to the high volume of orders at the moment, our processing time is 1–3 business days.

SHIPPING TIME:

The shipping time refers to the time your FreshSmile products take from being shipped out to being delivered to your doorstep.

For all US orders, shipping times are business 6–12 days. International shipping times may be longer. Due to global shipping constraints, shipping times may vary depending on where in the world you are ordering from. Our shipping times are averaged from our last 10,000 orders so we can provide our customers with the most accurate and transparent shipping information we can.

All orders will receive tracking numbers with live updates on your package. All tracking information will be sent within 24–72 hours.
NOTE: If you are ordering from an island state or country, shipping times may be delayed due to global shipping constraints.

DIDN’T FIND WHAT YOU WERE LOOKING FOR?

If you didn’t find what you were looking for, please reach out via our contact page as we would be more than happy to assist in any way we can.